Help With DTV
Digital Television will be an advance in technology, but could prove to be rough for a lot of consumers.
Have Questions about DTV?
Don’t count on the government to answer them. TVConversionhelp recently sent an email question to the NTIA (National Telecommunications and Information Administration, U.S. Department of Commerce) asking a few questions about the Coupon program for a recent visitor in one of our forums . (Click here to see the post)
Here was the “automated” response from the NTIA:
“Thank you for your e-mail regarding the TV Converter Box Coupon Program. We are now accepting applications and will continue until March 31, 2009, while supplies last. Consumers may apply for up to two $40 coupons per household: online at www.DTV2009.gov, by calling 1-888-DTV-2009 (1-888-388-2009); or by mailing an application to P.O. Box 2000, Portland, OR 97208-2000. Coupons will be sent to households via U.S. mail.
Please visit www.DTV2009.gov for answers to frequently asked questions.
Sincerely,
Television Converter Box Coupon Program Team”
We then attempted to call the 1-888-DTV-2009 listed in the email, and were dissapointed by the lack of an option to talk to a human about DTV questions. Side Note: Instead of lobbying for more converter box funding, government officials might want to think about adding technical staff to answer questions from consumers.
Solutions for DTV questions remain limited
For the time being, TVConversionhelp has created a forum for questions regarding DTV, and will attempt to answer questions on a first come, first serve basis. You can visit the forum anytime by clicking here. No account, registration, or any personal information is required at this time to view or post on the forum.
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