My TV converter box coupons have expired, what can I do?

A recent email from a TVConversionhelp viewer asked:

My TV converter box coupons expired on June 10, 2008 while I was on vacation and I didnt realize that they had expired what can I do?

 

Hello,
Unfortunately, it appears from this news article at Consumer Reports(http://blogs.consumerreports.org/electronics/2008/04/dtv-converter-c.html) that the government is unwilling to budge on extending the 90 days given to consumers for using the coupons. If you don’t feel like clicking on the link, here’s a highlight from the article, “Coupons expire 90 days after issue, and if you haven’t used them by then, you’re out of luck. You can’t request a replacement.”

Your best bet though is to contact the government Coupon Program through the following ways:
Call the Coupon Program 24-hour hotline 1-888-DTV-2009 (1-888-388-2009).
Deaf or hard of hearing callers may dial 1-877-530-2634 (English/TTY) or 1-866-495-1161 (Spanish/TTY). TTY Service is available from 9 AM – 9 PM Eastern Time Monday through Friday.

Good luck and let me know if there’s anything I can do to help. You can always voice your opinion about DTV and the converter box coupon program on our forum. Forum Link: TV Converter Box Coupon Questions

Jay





37 Comments

  1. Our coupons expired before the boxes were available locally. Target did not have them until late June and they were out as soon as they came in. Also, there are only 2 models to choose from, one rated bad (GE?) another we’ve never heard of. Best Buy and Walmart supposedly had them, but they were always out. We made a big mistake by applying for the coupons early and they expired in May, before we can even seen a single box in the store!!!! The coupons should not expire before a good choice of boxes are generally available to consumers.

  2. Dorothea Lee says:

    MY COUPONS EXPIRED IN JULY. ALL THE STORES I CALLED WERE OUT WHEN I RECIEVED MY COUPONS. AND WHEN THE RESTOCKED THEY WERE GONE THE SAME DAY,SO I WAS UNABLE TO USE MY COUPONS. THAT IS UNFAIR TO POEPLE WHO TRIED TO BUY RECIEVERS AND THEY WERE UNABLE TO FIND A STORE THAT HAD THEM. IF THE STORES HAD ENOUGH IN STOCK AT THE TIME COUPONS WERE ISSUED THEN THERE WOULD BE NO PROBLEM. BUT”’THE STORES WERE NOT STOCKED FOR THE AMOUNT OF COUPONS ISSUED. SO I REALLY THINK THAT THE POEPLE WHO REALLY WANT THE BOX SHOULD BE ABLE TO USE THEIR COUPONS REGARDLESS OF EXPIRATION DATE.

  3. Nora Halstead says:

    Please honor my expired cards! I have had a family member with a heart procedure done in June and had to be repeated the month of July. When I got back to reality Aug.1st the coupon had expired on July 30th.

  4. My mother and I had a hard time locating (like alot of people) convertors. why not ask people to reapply and re-activate cards already issued. If one is lost could you not use somebody else’s card with permission. that person might not need it any longer?

  5. Carol Downey says:

    Confused as to why the government chose to put expiration dates on the coupons they issued to the millions of us who need the help in purchasing these mandadted converter boxes to even be able to view our television sets, not being able to afford the purchase of new televisons that would not need a converter box.
    They were not in the stores when the coupons were isued to us and expired before they did have them on their shelves. This is completely unfair and I would think unacceptable.
    Where is the rhyme or reason behind all of this?
    Yes, there are millions who needed these converter boxes, was that not planned on when this idea to “help” us purchase them was planned out? And why were they NOT AVAILABLE right away?
    Coupons came, converter boxes NOT available, and by the time th4ey did have them, the coupons had expired!!!!
    Something should be done to remedy this delema for all of us who are on a limited income, need them, but really cannot afford them.
    Perplexed in ILL……

  6. Karen Hayes says:

    got the coupons, as I applied early….no boxes available. coupons expired and then two boxes arrived at tv dealer….with a waiting list of people! frustrating.

  7. JONI POPE says:

    I ordered the coupons and didn’t realize until today that they even had an expiration date on them. Now I was trying to order more cards and I can’t. Why in the world would the government put a time limit on these coupons? This is ridiculous and I want something to be done about it. I am a full-time online college student and I cannot afford to pay for a converter box. Who can I contact, I would be willing to send my old coupons to get some new ones. I am upset because I read that if they expire you are out of luck. I think it’s unfair and they should make the coupons good. This in my opinion is only going to make the poor people poorer.

  8. Andy says:

    Same story, went to the Best Buy, they said they were waiting for them to arrive, our coupons expired, the gov will not honor them, we were told to find someone that was not using theirs and to try again. Maybe the 5 to 10 million (this is probably a conservative number)should send our useless TVs to Washington. I think they would have a problem dealing with so many useless hardware they would have to come up with a viable solution.

    Andy

  9. Upon recieving the coupons I immedeately attempted to purchase a box but was informed the stores on my list had not gotten their quota as yet. I placed the letter in my SAVE file and promptly forgot about it. Today I found the letter and attempted to make the purchase and was informed that my coupon had expired. There were many boxes available now but I was told I was out of luck. Guess that’s me. Am I required to purchase a new TV set now in order to be able to keep up with world affairs? Is there a low interest rate loan available?

  10. Dee Johnson says:

    My coupons have expired because the local stores in my are have been out of these DUMB converter boxes. If I did not get the opportunity to use the STUPID counpons and they have been paid for by the government, then the money spent is LOST! It would seem that the coupons should still be useable. They shouldn’t expire until they are redeemed, and new ones should definitely be reissued since I’m being FORCED to convert to this new system.

  11. Shirley Robertson says:

    Upset, my coupons expired before my 90 days were up. I received my coupons around May 16, 2008 and I went to Walmart around August 2, 2008 to purchase my converter boxes and I got embarrassed. When they received their converter boxes in and I tried to use my coupons and the cashier and I noticed it would not go through. She happen to look at the expiration date and notice the coupon expired on July 28, 2008. I was thinking I had 90 days to use it so my 90 days would have been around August 16, 2008. I don’t think it was fair to me. I think you all need to consider giving us some more time. These converter boxes was not our choice this was something someone else decided do. It’s a shame to have to get rid of your old TV’s just to be able to watch TV though analog. A lot of people have nice TV’s but they won’t be able to watch them unless they have these expensive boxes. You know a lot of people can not afford the boxes especially with the gas prices and the food prices. Myself for one can not afford them. Just think about the elderly people that are on fixed income they can not afford these boxes. Question, why is it that the people that live in trailer parks are not approved for them? Please help!!

  12. william porter says:

    MY MAIL WAS DELIVED TO THE WRONG ADDRESS WHEN I GOT IT THE CARDS WERE EXPIRED. THIS WAS NOT MY FAULT.BUT I WAS DENIED A BOX.

  13. Debbie Mason says:

    My Aunt is elderly so I assisted her in getting her coupon. When I applied for it nothing was mentioned about the coupon having an expiration date!! She received the coupon but never opened the envelope until she asked me to take her to get her box. It was 10 days past the expiration date. WHY IS THERE AN EXPIRATION DATE???? Why not expire in Feb. when the deadline is?? My Aunt is on a limited income and only uses her TV for watching the news every night. She should not have to pay 60.00 for something she will get limited use out of!!

  14. Lisa Fulton says:

    My coupons have expired for the coverter boxes. What do I do now? We cannot afford to pay the retail price for them. I guess if you do not drop the expiration date on them we will be listening to a lot more of talk radio or reading alot more books because I do not intend to pay the retail price for them as we do not watch much TV now. It’s just nice to watch the news, but we can go the internet for that.

  15. Cindy Anderson says:

    By the time they decide, the stores will be out of stock again. With all the money spent on comercials why didn’t they say to watch your expiration date? Once again the goverment comes thru with mandates without solutions.

  16. Gary Kinsey says:

    I requested 2 $40.00 coupons when the dtv converion was first announced. When I received the coupons there were no converter boxes in my city, Bastrop TX. I periodically checked the stores for converters, but none to be had. When the boxes were avalible, my coupons were expired. What am I to do now??????

  17. Ken Berner says:

    I have had two heart attacks this year. I had put the converter boxes on my low priority list. Now I see that the coupons I have are out dated. Can you help out? I think that if the U.S.Government can help out the BIG companies that create there own problems,then you guys can help us that are paying for them. Why was this problem created in the first place?

  18. When I received my conversion coupons, I made trips to the local Radio Shack, Best Buy and Wal-Mart and was informed at each location that they had none in stock, and expected delivery would probably not occur until January 2009. Since my coupons expired in June 2008, I had checked each of the retail stores prior to the expiration date, but none had any in stock. What good is an expiration date, if the product is neither manufactured nor supplied prior to the expiration date.
    I’m beginning to think this is a deliberate ploy between our legislators and the cable/satellite dish companies to force everyone to purchase cable/satellite services. I would consider cable/satellite dish service,if: #1-I didn’t have to pay them for services presently provided at no charge by several of the major TV Stations, #2-I could pick and choose what stations I want to receive and pay for, plus receive, at no charge, all of the same stations currently received on the Analog System., #3-I wasn’t forced to purchase programing that I probably wouldn’t watch or didn’t want to watch. #4-They would adjust my monthly bill accordingly when their systems go out, and cable/satellite dish service becomes unavailable. #5-The cable/satellite dish companies were paying for the Free TV air time I now receive, instead of them receiving the same free reception and charging their customers.
    Since each of the coupons have a registration number, it shouldn’t be that difficult or expensive to extend those expiration deadlines by calling the DTV hotline. New Cards do not have to be re-issued. Once you have called to get the extension date, the hotline can issue a confirmation number that authorizes the re-use of the card.
    It seems that the government has another program that they cannot administer properly.
    Andrea L. Reuter

  19. Tanna Willis says:

    I’m really upset about the converter coupons expiring before we could use them. It’s rediculus
    to issue coupons that expire. When I got my coupons the converter boxes were not even in the stores yet.

  20. Tracey Finney says:

    Every store that was listed on my list was out of converter boxes at the time I received my coupons. By the time the stores restocked my coupons had expired and I have now received a letter stating that I would not be eligible for any coupons in the future. I’m sure there are ways to determine which coupons have been used and which ones expired; so therefore I feel it’s very unfair that the coupons expired due to lack of supply at the stores for converter boxes. I still have both of my expired coupons and it truly saddens me that come February I’m out of luck or should I say stuck paying $50 for something I could have bought for $10.

  21. Joyce Che says:

    I too received coupons that expired prior to the boxes being available. If this is our government at work and looking out for its citizens;Lord help us all! It is a failure of the system once again against those who can least afford it.

  22. E. J. Broomell says:

    The conversion coupons were received, and I made trips to the Best Buy, Radio Shack, and Wal-Mart and they didn’t have any at at each location.
    They were out of stock & none would arrive until January 2009. Since my coupons expired now what?

  23. Ella Everett says:

    I received coupons and they expired on me in Sept. I have an illness that causes me to forget sometimes. I would greatly appreciate it if you would reissue or allow me to use the coupons that I have. Im on a fixed income and I can’t afford cable.

  24. Wanda Knight says:

    I rushed to apply for coupons only not realizing that there was an expiration date on the coupons.
    Upon calling 1-888-DTV-2009; they verify your information and tell you that you do not quailfy because one has already been issued to your home address. They do not give you an opportunity to ask questions: you hear a click and the conversation is over. Mine are expired and retailers said cards are swiped like credit cards and if expired, the sale will not go thru.
    Surely there is something that can be done. Obviously by reading messages, there are many that have expired coupons. Is there anything that can be done to re-issue coupons or allow expired ones to be used?

  25. Jill Dietrich says:

    We tried to use our coupons recently. The expiration date on the cards was Nov. 27, but the letter that came with them said “Note that coupons do not expire until 90 days after they have been mailed.” The letter then stated that the mail date was Sept. 12th. When we pointed this out to the store owner, he said they have to scan the card and it only takes the date on the card, so he wouldn’t sell them to us.

  26. Doris Gran t says:

    I ordered the coupons for my mother and had no idea that there would be an expiration date earlier than the required February conversion date. Can’t believe that it would be necessary to put an expiration date on the coupon. I would guess that most people needing to use these are elderly folks who need help in getting this chores done. Help us all by allow us to reapply for replacement coupons. If the first ones were never used, what could be the harm is issuing new ones? It would not change to number of those allowed.

  27. Dave Smith says:

    Hello

    I to am worried about the rebate cards bing useless to me since mine had expired in august. I am on a less than healthy fixed income and was hoping to purchase a convertor box before the end of the year and have finally sm ready however my card is invalid! What can we do now…..thanks…

  28. I currently have two DTV converter box coupon cards expiration date 12/03/2008,which the reason for still having these cards is being LAID-OFF from work at two different jobs.I didnt think about a expiration date (they DO NOT need to expire )putting food on the table is more important than a plastic card and raising four grand children.Its nice to watch television while you are eating most people do,so my question is: WHY DO WE HAVE TO PAY FOR A CONVERTER BOX ANYWAY,WE PAY FOR CABLE ON SOME TVS AND THE GOV.IS CHANGING THIS SO THEY SHOULD BE FREE WHY NOT ?????

  29. I received my cards but no body had the converter boxes at the time and my time ran out, I see no reason it is my fault. I can’t understad our government can do do much for other countries but can’t do a little thing like extend the time for the coupons.

  30. joni pope says:

    I think this is a ploy to get more money from people, when the government is steady helping out CEO’s. What about us? If I were a mexican I could get help. I think it is ludicrous!!!!!!!! I guess we r all SOL!!!

  31. Alan Scherrer says:

    I find it stupid my coupons even had an expiration date on them. I requested these at the first sign of the changes and the stores were not ready for the purchases, my coupons then expired. I cannot understand why the program cannot reinstate the coupons now. We will still use them, we can prove that we got them and they can see the expiration date on them so they know we are not getting extras. This is ridiculous that someone can have such control over the situation.

  32. linda slotterbeck says:

    First there were no boxes available. Then the coupon expired and of course they are not being re-issued. My husband and I really need the converter box because he is handicapped and on a fixed income. I believe that if a coupon has expired it most certainly should be re-issued, after all, they were sent to those of us who need the use of a coupon to make our daily expenses a little less in the hard times ahead.
    Thank You

  33. nathan spear says:

    I WENT TO CIRCUIT CITY TO GET A CONVERTER BOX ONLY TO FIND OUT THAT THE COUPON HAD EXPIRED. WHY IN THE WORLD DID THEY PUT AN EXPIRATION ON THESE COUPONS BEATS THE HECK OUT OF ME. THEY COULD OF AT LEAST LET IT RUN THOUGH THE DEADLINE. I THINK THESE PEOPLE IN CHARGE OF THIS PROGRAM HAVE TOO MUCH EDUCATION AND NOT ENOUGH COMMON SENSE. THIS NEW ADMINISTRATION SAYS THERE’S GONNA BE A CHANGE, THEN HOW ABOUT CHANGING THESE EXPIRED COUPONS INTO UNEXPIRED COUPONS AND MAYBE I MIGHT BELIEVE YOU.

  34. pam fulerton says:

    after reading these comments, i at east feel better that i am not alone. i sent for the coupon right away, not thinking that the government would be dumb enough to put an expiration date on the coupons in the first place let alone that they would have them expire even before you could get a box. as for the expense of giving out new coupon, why not just admit the expiration dates were stupid and let everyone just use the coupons they already have. just have the retailers ignore the expiration dates.

  35. rasplanet says:

    The answer to almost everyone’s problem is poor govt. management. When are we ever going to learn? The government screws us over and over and over and we just keep giving them money to screw us even more with. It is sooo.. stupid to put an expiration date on these coupons. Now it will probably take an act of congress to change this. I’ve had the same problem that most people have had with the stores being out of converter boxes until the coupon expires. I can’t help but believe that there is some sort of conspiracy going on with the cable and satellite and the FCC. Why else would we be getting screwed? We can come up with all sorts of ways they can redeem our coupons but who is going to listen? When govt. stops listening, it’s time to change the govt. This is what happens when we let them legislate our rights away. Our rights as taxpaying citizens are diminishing more everyday.

  36. Unsure says:

    Another Government program with out any insight. Why would you place an exiration date on a card you spent money on and now thousands need them to be re-activated because they did not get one in the alotted time. If these cards had to have an expiration date, then it should have been at the time the change was taking place. This would have been a little smarter and more sensible for the people and our government. Especially now with our economy the way it is.

  37. Cara Cummings says:

    Leave it up to our goverment to put a date on these cards. They obviously didn’t want to help us out after all. When are they going to leave well enough alone and work on what really needs fixing. Someday they might actually figure it out and quit wasting the tax payers money.
    P.S. They don’t need to re-issue cards—they just need to accept the out-dated cards they have already issued.

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