DTV Answers: Where are the Converter Boxes? Weak Signal? Can I Install The Converter Box Now?
In an effort to answer all of the recent questions about DTV and the digital transition, TVConversionHelp will start combining email questions into one single answer/post.
Question: I applied for and received two coupons for the converters. It plainly states on the coupons that they expire on 07/11/2008. Today, July 9, we attempted to purchase the converters. When we did find a store where they were available, the clerk scanned the cards and told us they were no good.
Answer: Demand has really exceeded supply with these converter boxes! The last 5 emails I’ve received have been about the lack of available options for purchasing converter boxes as well. My only suggestion as of right now would be to possibly purchase from an online retailer.
In your case, it’s probably already too late. You’re going to have to try contacting someone at www.dtv2009.gov with your complaint about the coupons.
Question: Based on what I have seen of DTV over the two months I have been trying to switch over from analog, it stinks on ice.
After I put the converter boxes (Zenith DTT900s) in line with our two television sets, roughly half the stations came up as “no signal” and the signal put out by the rest was so inconsistent that the signal strength bar would go from maybe the 1/3rd point to marginally good and back every few seconds. First thing to go is the audio. Next, the picture freezes and then breaks down into pixels.
Is this all I can expect from DTV?
Answer: I feel your pain! We live in the metro area of Arizona, and have to physically get up and move around the antenna placed behind our television cabinet every once in a while to receive a good signal for digital television. This next weekend I’m planning to route a coax cable to our attic, and relocating the antenna up there as well. Lots of work for a supposedly “easy” change over.
According to most online news articles/reports, research indicates 54 percent of OTA households may have to upgrade their antennas to continue receiving an off-air signal post transition and it looks like there are no plans to increase the signal strength coming from the broadcast towers. In fact, a story from Boston.com is claiming that cable and satellite service providers are going to benefit greatly after the Digital Television switchover.
Unfortunately, there is no single fix all solution for the signal strength issue. Your best bet will be trial and error with placement of antennas.
Question: Can I install a digital converter box now? Have trouble getting to back of the TV set (I’m 74 yo) and I don’t want to go through it twice.
Answer: Hello, yes, if you install your converter now, you can begin to watch Digital Television immediately.
Most all TV stations and cable providers have already begun broadcasting both analog and digital television, which allows consumers the choice to upgrade ahead of the February 17th, 2009 date. Recent articles are reporting close to 100% of all TV networks are broadcasting in both Analog and Digital.
My TV converter box coupons have expired, what can I do?
A recent email from a TVConversionhelp viewer asked:
My TV converter box coupons expired on June 10, 2008 while I was on vacation and I didnt realize that they had expired what can I do?
Hello,
Unfortunately, it appears from this news article at Consumer Reports(http://blogs.consumerreports.org/electronics/2008/04/dtv-converter-c.html) that the government is unwilling to budge on extending the 90 days given to consumers for using the coupons. If you don’t feel like clicking on the link, here’s a highlight from the article, “Coupons expire 90 days after issue, and if you haven’t used them by then, you’re out of luck. You can’t request a replacement.”
Your best bet though is to contact the government Coupon Program through the following ways:
Call the Coupon Program 24-hour hotline 1-888-DTV-2009 (1-888-388-2009).
Deaf or hard of hearing callers may dial 1-877-530-2634 (English/TTY) or 1-866-495-1161 (Spanish/TTY). TTY Service is available from 9 AM - 9 PM Eastern Time Monday through Friday.
Good luck and let me know if there’s anything I can do to help. You can always voice your opinion about DTV and the converter box coupon program on our forum. Forum Link: http://www.dtvcouponhelp.com/viewforum.php?f=16
Jay
How can I make my non-analog pass-through converter box a pass-through box?
Here’s a recently posted converter box question by Armstrong8 on our forums:
I purchased two Insignia NS-DXA1 boxes from Best Buy in May 2008. My brother purchased two Philco TB100HH9 boxes from Summit Source in June 2008. My boxes are not pass-through, which I knew nothing about until after my brother purchased his two pass-through boxes.
Questions:
1. Non-Pass-Through Boxes:
- Can special cables/splitters/connectors/terminators be purchaed separately to make the boxes a pass-through box?
- Are there any cables/etc. that are required to be able to use this box?2. Pass-Through Boxes:
- Are there any cables/etc. that are required to ab able to use this box?The sales staff at Best Buy don’t knpow what I am talking about. And, the information on the internet is not really clear. (With the economy the way it is and everything going up, we don’t want to buy “stuff” that is not needed or the wrong stuff.)
Would like to get an answer before we try to set up relatives and friends.
Thank you.
Hello Armstrong8, and thank you for visiting,
Answer for First Question:
Yes, a splitter and/or AB box can be used to easily switch between digital and analog signals, but technically, it won’t make the converter box become a “pass through box”. You can however, set up a splitter to easily function in almost the same way that a pass-through box does. Check out this guide by the National Association of Broadcasters
The splitter will help you share the same antenna for receiving both digital and analog broadcasts. The above guide will help setting up a newer (1990-2008) style TV or an older television that only uses a coax antenna only input.
Answer for Second Question:
The only extra material’s you’ll need to purchase will be a splitter (Anywhere from $2.00-$8.00) and an extra coax cable if your TV is less than 18-20 years old. If your TV is a bit older and a A/B box is needed, it shouldn’t cost more than $5.00 or so to pick one up from your local Radio Shack.
Good luck and let me know if you have any other questions,
Jay
Trucking industry to be hit by the transition to DTV
The move to DTV (Digital Television) is coming on February 17th, 2009, and a recent DTV preparedness study by Nielson still shows that a little over 10% of American households are not ready for the transition. The digital transition requires that viewers of over-the-air television with an analog TV set must purchase a converter box to allow their televisions to function after the Feb. 17th, 2009 transition date.
What about the trucking industry?
The government is offering $40 Converter Box Coupons to provide assistance in helping the public upgrade their old analog TV sets, but recent complaints about the coupon program and its lack of coverage for nursing home patients and mobile television owners will probably also extend to the trucking industry as well.
What could prevent a semi-truck driver from receiving the converter box coupon?
Many owners of semi-trucks and employee’s of large trucking firms have outfitted their rigs with analog television sets . These TVs are the source of entertainment while truckers are on the road (technically speaking side of the road during breaks) for months at a time without taking days off or being in the comfort of their own home.
If a self-employed or corporate employed trucker has asked for assistance from the government to outfit their home with the maximum (2) digital converter coupons for 2 television sets, does that mean they will have to foot the bill and pay the whole cost of purchasing a converter box for their truck?
Consideration…
When the government reviews its converter coupon guidelines in the coming months, they may want to think about including the trucking industry and its 3.4 million employed drivers in the coupon program.
How can I connect a digital converter to a TV in my car?
Edwin recently posted a question:
where can i get a 12 volt inverter for my converter box to connect to my costum van with a tv in it?
Hello Edwin,
For those of you out there wondering what an inverter does…It converts DC (Direct Current) power to AC (Alternating Current) Power. An inverter provides a plug for electrical equipment or appliances such as video game consoles, TVs, and even digital converter boxes.
Anyway, I’m recommending a couple of inverters from Amazon. Both of these will plug into your cigerette lighter which will make for an easy installation!
Our large Yagi antenna gets a “weak signal” or “no program” on our digital converter box
Rod P. recently posted a question:
We have fringe analog reception between Tucson & Phoenix, using a huge yagi on the roof. (70 mi to Phx, 28 mi. to Tucson Mt.Lemmon). Reception is fine. With converter box, I get nothing but “weak signal” or “no program”. Are stations NOT yet transmitting digitally, or is our fringe distance hopeless. Nowhere can I find whether digital broadcasting spectrum is higher or lower than UHF channel frequencies. Thanks
Just about all television stations are broadcasting both digital and analog television signals, so you should be receiving digital programs on your converter box.
Yagi Antenna
What is a Yagi antenna?
According to Answers.com:
“A Yagi is an antenna in which the gain of a single dipole element is enhanced by placing a reflector element behind the dipole (the driver) and one or more director elements in front of it.”
Technical jargon aside, I think the problem lies with your reception of broadcast signals. Are you able to adjust the direction of the antenna? If possible (and be safe!) have one person go up on the roof top and make small directional adjustments to the antenna while another person stands next to the TV watching for changes in reception.
Generally speaking, Large Yagi antennas are more geared towards directional “narrowband” reception of television signals. This is especially troublesome for digital television reception.
One other suggestion would be to try a smaller antenna. Some folks have had great success with replacing their large outdoor antenna’s with a smaller indoor Yagi type which will actually receive a wider band of television signals.
Whatever you decide to do, this is another case where trial and error will probably net you the greatest results. Good luck and keep us posted!
Jay
Will You Help Me Select a Digital Converter Box?
RJM recently posted a question:
Will you help me select a model? I am confused. Please tell me the names and why one is better than the other. I would like to get one under $50?
Hello RJM,
It really doesn’t matter which model you go with, as long as you select one from the list of eligible converter boxes so that your $40 coupon will be valid.
I’d recommend the RCA DTA800. It comes with all of the typical features most converter boxes come with, plus the option of using a smart antenna (which can give you a better reception if you’re located within 30 miles of a broadcast tower). If the RCA is out of stock, you can opt for the Zenith DTT900, which has worked just fine for me, but was a bit more costlier than some of the other boxes on the market.
Options to look for when buying a converter box are:
Most Important:
ATSC Tuner (This is the single most important option that a converter box must have to view digital television, without it, your TV will not be able to receive television broadcasts after February 17th, 2009.)
Remote Control
Input for an VHF/UHF antenna
Electronic Program Guide (This option will allow you to view a list of programs on each channel, kind of like a live TV Guide)
Important but not Mandatory:
Analog Pass-through (This option is nice because it allows you to easily flip between both analog and digital broadcasting. For instance, if your reception is really bad on one of the digital channels, you can choose the analog pass-through option on the converter and watch the analog broadcast of that particular channel).
Good luck, and let me know if you have any other questions,
Jay
I heard on tv that we are supposed to buy a digital converter box that has both NTSC and ATSC tuners or it’s a hoax box.
Kathy recently posted a question:
“I heard on tv that we are supposed to buy a digital converter box that has both NTSC and ATSC tuners or it’s a hoax box. When I ask this question at Best Buy and Radio Shack and other places; no one can give me a clear answer as to whether their boxes have both tuners. What boxes have both tuners and what exactly are both tuners? And why do we need both tuners? I have an older model (#CF1927B) Toshiba, cable ready tv; and I hook up to VHF/UHF antenna. I just ordered and received a DTX9950 converter box from Radio Shack and was told this would work for me. (The clerk said the NTSC tuner was analog built into my tv.) Will this box work for me? Thanks for any answers you can give me to clear up this two tuner question. Kathy Payne.”
Hello Kathy, and thank you for visiting!
I believe you have been misinformed by the clerks at Radio Shack, so I’ll try to cover all of your questions.
“I heard on tv that we are supposed to buy a digital converter box that has both NTSC and ATSC tuners or it’s a hoax box.”
This is not true, digital converter boxes that are equipped with an ATSC tuner allow you to view digital television. This is the most important option to look for when ordering or purchasing a digital converter.
The NTSC option is also known as analog pass-through allows you to continue to receive the old analog broadcast (up until February 17th, 2009). This option is not mandatory since you will no longer be able to receive analog broadcasts after the Feb 2009 digital transition.
“I just ordered and received a DTX9950 converter box from Radio Shack and was told this would work for me.”
The Digital Stream DTX9950 is equipped with both the NTSC and ATSC tuners, so this converter box will work just fine for receiving both digital and analog broadcasts. Another nice feature is its signal strength meter (for antenna placement and adjustment), which is displayed in the program info box. You’ll also be pleased with the remote control button layout. Looks like a great converter box, let us know how it works out if you get a chance,
Good luck, hope this helped,
Jay
What can I do if my coupons expires and I don’t have a place to buy a converter box?
Hector recently posted a question:
“I live in Puerto Rico and I already received my coupons. The problem is that the coupons have an expiration date and the stores don’t have the boxes in stock. What can I do if my coupons expires and I don’t have a place to buy it? I think that the coupons do not suppose to have an expiration date.”
Hello Hector, and thank you for visiting!
Check out this news story when you get a chance. It appears that lawmakers are currently reviewing the 90 day expiration policy on the converter box coupons. As of 6/11/08, the expiration dates on the coupons have not been extended, so you’ll want to make sure and use them before the exp. date they’ve given you.
Have you searched online for converter boxes? I must admit that I have limited experience when it comes to giving you information about usage of the coupons internationally and what type of converter you’ll want to use.
You may want to visit Solid Signal (I have not verified this retailer of converter boxes, so proceed with caution). Their shipping locations outside the continental U.S. include Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, American Samoa, and Northern Mariana Islands
Jay
If I have more than one tv, do I have to have a box for every tv or does my cable box take care of all tv’s?
Viginia recently posted a question:
“If I have more than one tv, do I have to have a box for every tv or does my cable box take care of all tv’s?”
You will need to purchase a digital converter box for each TV in your house if:
None of the TV’s are equipped with a digital tuner (Click here if you’re not sure what kind of tuner your TV came with)
or, you do not have cable or satellite television service
I’m assuming that you have some type of cable service since you mentioned that (1) of your TV’s has a cable box? Who is your cable service provider? What kind of cable box is it? You’ll most likely be able to receive DTV with the TV that has the converter box, but will have to have a digital converter box for each of your other TV sets.
If you have not done so already, you can order a total of (2) $40 converter box coupons from the government to help with purchasing a digital converter.
Hope this helped, let me know if you have any other questions.
